Royal Albartross

To start the return process for your order, please enter your email address or phone number and the order number below.

Enter your order number and email address in the form above and click 'START'.
Follow the instructions and select the items you want to return.
You will be sent a confirmation email for a submitted return, then another email with shipping labels and guidelines once the return request is approved.

Please ensure to check your junk / spam folders.

Your order number is in the subject line of all emails you have received from us to date, it will look like this: WEBUK0123

We offer FREE returns for customers in the UK.
For orders from the UK
A prepaid returns label will be provided via email once your return request has been authorised.
For orders from EU and Rest of World
Prepaid returns labels are not available for EU or International orders, therefore the shipping cost for goods to be returned will be the responsibility of the customer.
Original shipping charges are non-refundable as standard.

We will let you know when we receive your returned goods and process your return.
Then issue a refund by the same payment method as your order.
We will aim to process refunds within 10 business days.

You can return your items within 28 days of receipt of your shipment.

We ask that all items are returned clean, unworn and with all their tags on.
Please also return items in their original box as this is part of the product, with another solid box around it, preferably the original outer packaging.
We can only refund items returned to us in a resaleable condition.
Sorry, we do not currently offer an exchange service but if you need a different size or colour of an item, please return the original item for a refund and simply place a new order OR please email customerservice@albartross.com and we will happy to help.

If you cannot process your return online then you can contact us at customerservice@albartross.com
Please note: The fastest way to process your refund is online.