Frequently Asked Questions

• We currently offer free standard delivery to the UK .
• EU standard delivery is £24.99 or free on orders over £125.
• Orders outside of UK/EU will be charged for shipping depending on your chosen delivery method and country. Full price will be displayed at checkout.
• To ensure there are no nasty surprises on delivery we also cover any import duties related to your order. 

SHIPPING COST:

Standard

• We currently offer free standard delivery to the UK .
• EU delivery is £24.99 or free on orders over £125.
• Orders outside UK/EU will be charged for shipping depending on your chosen delivery method and country. Full price will be displayed at checkout.
• To ensure there are no nasty surprises on delivery we also cover any import duties related to your order. 

Express

• Please note, Next-Day Delivery is not currently available.

SHIPPING TIME:

Please note that, due to COVID-19 restrictions and the necessary safety measures we have in place, our warehouse is currently unable to operate at full capacity. We are doing all we can to ensure all orders are shipped as quickly and safely as possible.

• Currently, all our UK & EU orders are generally delivered between 3 to 7 business days using our standard shipping.

We only currently ship to UK, Europe (excluding Norway) and Australia from this online store. For shipping to the USA please visit our US store: us.albartross.com

If you wish to purchase from a country not listed above then please email customerservice@albartross.com and we will be happy to help arrange a bespoke shipment and price. 

Please visit our ONLINE RETURNS PORTAL for more information on returns.

This includes: 

• Our returns policy
• How to process your return online
• Refund process and timings
• Pre-orders via Purple Dot

Pre-orders can be cancelled free of charge, before they are shipped, by clicking the link in your order confirmation email or visit MANAGE PRE-ORDERS

Exchanges

• We are in the process of setting up a system online to allow you to arrange an exchange - in the interim please email customerservice@albartross.com and we will be happy to help arrange or please use the online portal to return your goods (which when received and checked will be refunded) & place a new order for the item you would prefer instead.

• It’s always nice to know when your order is on its way, so once we have dispatched your package we will send you an email with tracking information so that you can follow its progress from us to you.
• If you're having trouble tracking your order, don't hesitate to drop us a line at customerservice@albartross.com

We accept the following payment options:

• Visa, Mastercard, American Express, Visa Electron, Maestro.
• PayPal
• Amazon Pay
• Apple Pay
• Google Pay
• Shop Pay
• RA Gift Card

• Purple Dot are our partner for special Pre-order product drops. 
• When you checkout with Purple Dot you'll be added to a waitlist and be the first to get the new product when it arrives. We'll keep you in the loop the whole time.

Yes, of course. Pre-orders can be cancelled free of charge, before they are shipped, by clicking the link in your order confirmation email or visit MANAGE PRE-ORDERS.

When you pre-order via Purple Dot they will take the payment on our behalf, therefore the checkout has a different look. However, all discount codes are still valid but please get in touch if you have any issues.

Note: Pre-order checkouts via Purple Dot cannot be combined with other items, so please order separately.

• Our shoes are available in full sizes only. If you are a size in-between, we suggest you order the smaller size for men and women’s styles as our shoes run slightly large.
• If in doubt we suggest you follow the measuring guide on our size chart page.

VIEW SIZE CHART

If you have any queries regarding sizing, reach out to one of our fit specialists at customerservice@albartross.com or speak to us on online chat for some personalized advice.

Royal Albartross footwear is made of the highest-grade European leather and suede. We recommend the following as guide to care for and prolong the life of your shoes.

• After each round of golf, use a firm bristled brush to dislodge any dirt from the shoe soles.
• Use a suede brush to remove any dry dirt from the suede. Then use a damp cloth on the leathers or mesh materials.
• Protect and nourish the leather by regularly using a natural shoe cream and polish.
• Use a protective suede spray on the suede areas of the shoe
• Store your shoes in a well ventilated, dry place without contact to direct sources of heat, water, grease or sunlight.
• If wet, remove the insoles and leave to dry naturally. In most cases our insoles are removable.

Play well!