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Delivery & Returns


DELIVERY

SHIPPING COST:

Standard

  • We currently offer free standard delivery to the UK & EU on orders over £100. 
  • Orders under £100 will be charged for shipping depending on your chosen delivery method and country. Full price will be displayed at checkout.
  • To ensure there are no nasty surprises on delivery we also cover any import duties related to your order. 

Express

  • Please note, Next-Day Delivery is not currently available.

SHIPPING TIME:

Please note that, due to COVID-19 restrictions and the necessary safety measures we have in place, our warehouse is currently unable to operate at full capacity. We are doing all we can to ensure all orders are shipped as quickly and safely as possible.

  • Currently, all our UK & EU orders are generally delivered between 8 to 15 business days using our standard shipping.
  • All UK orders are sent via DPD with a 1 hour delivery slot sent via text/email.
  • FedEx is used for all international orders including the USA & Canada.

 

RETURNS

RETURNS POLICY:

  • We hope you will love everything that you order from us, but don’t worry if something isn’t quite right. You have 28 days to return, or to exchange the item for a different colour or size.
  • We ask that all items are returned clean, unworn and with all their tags on.
  • Please also return items in their original box as this is part of the product, with another solid box around it, preferably the original outer packaging.
  • We can only refund items returned to us in a resaleable condition.

    HOW TO RETURN YOUR ORDER?

    To request a return or an exchange, you can contact us at customerservice@albartross.com

    • Responsibility for the return is yours until it reaches us, so we recommend that you use a tracked delivery method.

    We will let you know when we receive and approve your return. Then we’ll issue a refund by the same payment method as your order, or confirm and send the item you would like in exchange. We will aim to process refunds within 14 business days.

    We take care to ensure our goods are made to a high standard, so please contact us at customerservice@albartross.com at any time after purchase if you feel they did not meet your expectations.

    WHERE IS MY REFUND?

    • We will let you know when we receive and approve your return.
    • Then we’ll issue a refund by the same payment method as your order, or confirm and send the item you would like in exchange.
    • We will aim to process refunds within 14 business days.

    Contact Us


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