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Terms of Sale


TERMS AND CONDITIONS OF SALE

                These Terms and Conditions, together with any and all other documents referred to herein, set out the terms under which Goods are sold by Us to consumers through this website      https://www.albartross.com (“Our Site”).  Please read these Terms and Conditions carefully and ensure that you understand them before ordering any Gift Card or Goods from Our Site.  You will be required to read and accept these Terms and Conditions when ordering any Gift Card or Goods.  By placing an Order on Our Site you are consenting to be bound by these Terms and Conditions. These Terms and Conditions, as well as any and all Contracts are in the English language only.

  1. Definitions and Interpretation
    • In these Terms and Conditions, unless the context otherwise requires, the following expressions have the following meanings:

 

“Contract”

means a contract for the purchase and sale of Goods, as explained in Clause 9;

“Gift Card”

means the gift cards sold by Us through Our Site;

“Goods”

means the goods sold by Us through Our Site;

“Goodwill Guarantee”

means the goodwill guarantee offered by Us, which exists to enhance the legal rights of Our customers in the European Union to change their mind and return Goods to Us;

“Order”

means your order for Gift Cards or Goods;

“Order Confirmation”

means our acceptance and confirmation of your Order;

“Order Number”

means the reference number for your Order;

“We/Us/Our”

means Albartross Design Limited , a company registered in England under company number 05357430, and having its registered office at 3rd Floor 152 Buckingham Palace Road, London SW1W 9TR.

 

  1. Information About Us
    • Our Site is operated by Albartross Design Limited trading as Royal Albartross. Our VAT number is GB923727026. To contact us, please email orders@albartross.com or telephone our customer service line on +44(0)207 307 0510.

 

  1. Use of Our Site
    • Use of Our Site is subject to our Website Terms of Use. Please ensure that you have read them carefully and that you understand them.

 

  1. Privacy Policy

4.1          Any personal data which you may provide to Us through Our Site is subject to our Privacy Policy

 

  1. Age Restrictions
    • Consumers may only purchase Gift Cards or Goods through Our Site if they are at least 18 years of age.

 

  1. Business Customers

These Terms and Conditions do not apply to customers purchasing Goods in the course of business.  If you are a business customer, please contact us on orders@albartross.com or +44(0)207 307 0510.

 

  1. Goods, Pricing and Availability
    • We make all reasonable efforts to ensure that all descriptions and graphical representations of Goods available from Us correspond to the actual Goods. Please note, however, the following:
      • Images of Goods are for illustrative purposes only. Due to their handcrafted nature there may be slight variations in colour between the image of a product and the actual product sold due to differences in computer displays and lighting conditions;
      • Images and/or descriptions of packaging are for illustrative purposes only, the actual packaging of Goods may vary.; and
      • Due to the handcrafted nature of the Goods sold through Our Site, there may be a minor variance in the size of those Goods between the actual Goods and the description.
    • Please note that sub-Clause 7.1 does not exclude Our responsibility for mistakes due to negligence on Our part and refers only to minor variations of the correct Goods, not to different Goods altogether. Please refer to Clause 12 if you receive incorrect Goods (i.e. Goods that are not as described).
    • Where appropriate, you may be required to select the required size of the Goods that you are purchasing.
    • We cannot guarantee that Goods will always be available. Stock indications are provided on Our Site, however, due to ongoing stock movement, such indications may not always be accurate.
    • Minor changes may, from time to time, be made to certain Goods between your Order being placed and Us processing that Order and dispatching the Goods, for example, to reflect changes in relevant laws and regulatory requirements, or to address particular technical or security issues. Any such changes will not change any main characteristics of the Goods and will not normally affect your use of those Goods.  However, if any change is made that would affect your use of the Goods, suitable information will be provided to you.
    • The price of the Goods and our delivery charges will be as quoted on the Site at the time of placing your Order. We make all reasonable efforts to ensure that all prices shown on Our Site are correct at the time of going online. We reserve the right to change prices and to add, alter, or remove special offers from time to time and as necessary.  Changes in price will not affect any order that you have already placed (please note sub-Clause 7.8 regarding VAT, however).
    • All prices are checked by Us before We accept your Order. In the unlikely event that We have shown incorrect pricing information, We will contact you in writing to inform you of the mistake.  If the correct price is lower than that shown when you made your Order, we will simply charge you the lower amount and continue processing your Order.  If the correct price is higher, We will give you the option to purchase the Goods at the correct price or to cancel your Order (or the affected part of it).  We will not proceed with processing your Order in this case until you respond.  If We do not receive a response from you within 14 days, We will treat your Order as cancelled and notify you of this in writing.
    • All prices on Our Site include VAT. If the VAT rate changes between your Order being placed and Us taking payment, the amount of VAT payable will be automatically adjusted when taking payment.
    • Delivery charges are not included in the price of Goods displayed on Our Site. Delivery charges will be presented to you as part of the order process. For more information on delivery, please refer to this page.

 

  1. International Customers
    • If your order is to be delivered outside the European Union, it will normally be zero-rated for VAT and the price will be adjusted accordingly as part of the order process.
    • If your order is to be delivered outside the European Union, it may attract taxes, fees, levies or other charges, which are imposed by local legislation. The recipient of the Goods is responsible for all customs formalities for their export and import, and will be required to pay any additional charges, including import duty, formal customs entry, taxes, levies and other charges. The recipient of the goods, not the person who's ordered them, will receive a separate request for payment of these charges.

If you are ordering products to be delivered to someone else, please make sure they are aware they will be responsible for these additional charges. We have no control over these charges and cannot predict what they may be, so We are unable to offer any assistance on these processes. We advise that you check the import charges applicable in any country before ordering products to be delivered there.

If the recipient fails to collect your parcel from customs and we have to have the parcel returned, you will be responsible for the cost associated with Us having to retrieve the parcel.

  • In the event that Goods are subsequently imported into a country other than the country to which We delivered the Goods, you will be responsible for complying with all local import requirements, laws, regulations and rules and paying all import taxes and duties as may be applicable in respect thereof.

 

  1. Orders – How Contracts Are Formed
    • Our Site will guide you through the ordering process. Before submitting your Order you will be given the opportunity to review your Order and amend it.  Please ensure that you have checked your Order carefully before submitting it.
    • If, during the order process, you provide Us with incorrect or incomplete information, please contact Us as soon as possible. If We are unable to process your Order due to incorrect or incomplete information, We will contact you to ask to correct it.  If you do not give us the accurate or complete information within a reasonable time of Our request, We will cancel your Order and treat the Contract as being at an end.  If We incur any costs as a result of your incorrect or incomplete information, We may pass those costs on to you.
    • No part of Our Site constitutes a contractual offer capable of acceptance. Your Order constitutes a contractual offer that We may, at Our sole discretion, accept. Our acknowledgement of receipt of your Order (“Order Confirmation”) does not mean that we have accepted your offer.  Our acceptance takes place when the Goods leave our warehouse and we provide you with tracking details. Only once We have provided you with tracking information, will there be a legally binding Contract between Us and you.
    • Order Confirmations shall contain the following information:
      • Your Order Number;
      • Confirmation of the Goods ordered including full details of the main characteristics of those Goods;
      • Fully itemised pricing for the Goods ordered including, where appropriate, taxes, delivery and other additional charges; and
      • Estimated delivery date(s).
    • We will also include a Delivery Note with your Goods.
    • In the unlikely event that We do not accept or cannot fulfil your Order for any reason, We will explain why in writing. No payment will be taken under normal circumstances.  If We have taken payment any such sums will be refunded to you as soon as possible and in any event within 14 days.
    • Any refunds due under this Clause 9 will be made using the same payment method that you used when ordering the Goods.

 

  1. Payment
    • Payment for Goods and related delivery charges must always be made in advance and you will be prompted to pay during the order process. Your chosen payment method will not be charged until We dispatch your Goods.
    • We accept the following methods of payment on Our Site:
      • American Express
      • MasterCard
      • Paypal
      • Royal Albartross gift card
      • Visa

 

  1. Delivery, Risk and Ownership
    • All Goods purchased through Our Site will normally be delivered within 30 days after the date of Our Order Confirmation unless otherwise agreed or specified during the Order process (subject to delays caused by events outside of Our control, for which see Clause 16).
    • If We are unable to deliver the Goods on the delivery date, the following will apply:
      • If no one is available at your delivery address to receive the Goods, We will leave a card explaining how to rearrange delivery or where to collect the Goods;
      • If you do not collect the Goods or rearrange delivery within 10 days, We will contact you to ask you how you wish to proceed. If we cannot contact you or arrange redelivery or collection, We will treat the Contract as cancelled and recover the Goods.  If this happens, you will be refunded the purchase price of the Goods themselves, but not the cost of delivery.  We may also bill you for any reasonable additional cost that we incur in recovering the Goods.
    • In the unlikely event that We fail to deliver the Goods within 30 days of Our Order Confirmation (or as otherwise agreed or specified as under sub-Clause 11.1), if any of the following apply you may treat the Contract as being at an end immediately:
      • We have refused to deliver your Goods; or
      • In light of all relevant circumstances, delivery within that time period was essential; or
      • You told Us when ordering the Goods that delivery within that time period was essential.
    • If you do not wish to cancel under sub-Clause 11.3 or if none of the specified circumstances apply, you may specify a new (reasonable) delivery date. If We fail to meet the new deadline, you may then treat the Contract as being at an end.
    • You may cancel all or part of your Order under sub-Clauses 11.3 or 11.4 provided that separating the Goods in your Order would not significantly reduce their value. Any sums that you have already paid for cancelled Goods and their delivery will be refunded to you within 14 days of us receiving the cancelled Goods.  Please note that if any cancelled Goods are delivered to you, you must return them to Us or arrange with Us for their collection.  In either case, We will bear the cost of returning the cancelled Goods.
    • Delivery shall be deemed complete and the responsibility for the Goods will pass to you once We have delivered the Goods to the address including, where relevant, any alternative address you have provided.
    • Ownership of the Goods passes to you once we have received payment in full of all sums due (including any applicable delivery charges).
    • Any refunds due under this Clause 11 will be made using the same payment method that you used when ordering the Goods.

 

  1. Faulty, Damaged or Incorrect Goods
    • By law, We must provide goods that are of satisfactory quality, fit for purpose, as described at the time of purchase, in accordance with any pre-contract information We have provided, and that match any samples or models that you have seen or examined (unless We have made you aware of any differences). If any digital content is included in the Goods, that digital content must also conform.  If any Goods you have purchased do not comply and, for example, have faults or are damaged when you receive them, or if you receive incorrect (or incorrectly priced) Goods, please contact Us at orders@albartross.com as soon as reasonably possible to inform Us of the fault, damage or error, and to arrange for a refund, repair or replacement.  Your available remedies will be as follows:
      • Beginning on the day that you receive the Goods (and ownership of them) you have a 30 day right to reject the Goods and to receive a full refund if they do not conform as stated above.
      • If you do not wish to reject the Goods, or if the 30 day rejection period has expired, you may request a repair of the Goods or a replacement. We will bear any associated costs and will carry out the repair or replacement within a reasonable time and without significant inconvenience to you.  In certain circumstances, where a repair or replacement is impossible or otherwise disproportionate, We may instead offer you the alternative (i.e. a replacement instead of a repair or vice versa) or a full refund.  If you request a repair or replacement during the 30 day rejection period, that period will be suspended while We carry out the repair or replacement and will resume on the day that you receive the replacement or repaired Goods.  If less than 7 days remain out of the original period, it will be extended to 7 days.
      • If, after a repair or replacement, the Goods still do not conform (or if We cannot do so as previously described, or have failed to act within a reasonable time or without significant inconvenience to you), you may have the right either to keep the Goods at a reduced price, or to reject them in exchange for a refund.
      • If you exercise the final right to reject the goods more than six months after you have received the Goods (and ownership of them), We may reduce any refund to reflect the use that you have had out of the Goods.
      • Within a period of six years after you have received the Goods (and ownership of them), if the Goods do not last a reasonable length of time, you may be entitled to a partial refund. Please be aware that after six months have passed since you received the Goods, the burden of proof will be on you to prove that the defect or non-conformity existed at the time of delivery.
    • Please note that you will not be eligible to claim under this Clause 12 if We informed you of the fault(s), damage or other problems with the Goods before you purchased them and it is because of the same issue that you now wish to return them; if you have purchased the Goods for an unsuitable purpose that is neither obvious nor made known to Us and the problem has resulted from your use of the Goods for that purpose; or if the problem is the result of normal wear and tear, misuse or intentional or careless damage. Please also note that you may not return Goods to Us under this Clause 12 merely because you have changed your mind.  If you are a consumer in the European Union you have a legal right to a 14 day cooling-off period ,which is further supplemented by Our Goodwill Guarantee.  Please refer to Clause 12 for more details.
    • We will be fully responsible for the costs of returning Goods under this Clause 12 and will reimburse you where appropriate. To return Goods to Us for any reason under this Clause 12, please follow the instructions on our Returns page on Our Site or contact Us at orders@albartross.com to arrange for a collection and return.
    • Refunds (whether full or partial, including reductions in price) under this Clause 12 will be issued within 14 days of the day on which We agree that you are entitled to the refund.
    • Any and all refunds issued under this Clause 12 will include all delivery costs paid by you when the Goods were originally purchased.
    • Refunds under this Clause 12 will be made using the same payment method that you used when ordering the Goods.
    • For further information on your rights as a consumer, please contact your local Citizens’ Advice Bureau or Trading Standards Office.

                                                                                                                                                                                        

  1. Cancelling and Returning Goods if You Change Your Mind
    • If you are a consumer in the European Union, you have a legal right to a “cooling-off” period within which you can cancel the Contract for any reason. This period begins once your Order is complete and We have sent you your Order Confirmation, i.e. when the Contract between you and Us is formed.  You may also cancel for any reason before We send the Order Confirmation. 
    • In addition, We offer a further Goodwill Guarantee to all of Our Customers, on Goods other than those purchased at promotional or discounted prices, which extends the legal cooling-off period within which you may change your mind, cancel, and return the Goods as detailed below.
      • If the Goods are being delivered to you in a single instalment (whether single or multiple items), the legal cooling-off period ends 14 days after the day on which you (or someone you nominate) receive(s) the Goods. Our Goodwill Guarantee extends this period to a total of 21
      • If the Goods are being delivered in separate instalments on separate days, the legal cooling-off period ends 14 days after the day on which you (or someone you nominate) receive(s) the final instalment of Goods. Our Goodwill Guarantee extends this period to a total of 21
    • If you wish to exercise your right to cancel under this Clause 13, you must inform Us of your decision within the cooling-off period as extended by Our Goodwill Guarantee. You may do so in any way you wish, however for your convenience We offer a cancellation form on Our Site which can be accessed using the instructions on our Returns page on Our Site.  Cancellation by email or by post is effective from the date on which you send Us your message.  Please note that the cooling-off period lasts for whole days.  If, for example, you send Us an email or letter by 23:59:59 on the final day of the cooling-off period, your cancellation will be valid and accepted.  If you would prefer to contact Us directly to cancel, please use the following details:
      • Telephone: +44(0)207 307 0510;
      • Email: orders@albartross.com;
      • Post: 3rd Floor 152 Buckingham Palace Road, London SW1W 9TR;

In each case, providing Us with your name, address, email address, telephone number, and Order Number.

  • We may ask you why you have chosen to cancel and may use any answers you provide to improve Our Goods and services, however please note that you are under no obligation to provide any details if you do not wish to.
  • Please note that you may lose your legal right to cancel under this Clause 13 where you have purchased Gift Cards or if the Goods have been personalised or custom-made for you.
  • Please ensure that you return Goods to Us no more than 14 days after the day on which you have informed Us that you wish to cancel under this Clause 13.
  • You may request that We collect the Goods from you. Please ensure that the Goods are ready for collection at the agreed time and location.
  • If you wish to cancel under this Clause 13, you will be responsible for the costs of returning the Goods to Us by post or another suitable delivery service of your choice to Our returns address in London or Arizona, the details of which will be provided. Please follow the instructions on our Returns page on Our Site or contact Us at orders@albartross.com.
  • Refunds under this Clause 13 will be issued to you within 14 calendar days of the following:
    • The day on which We receive the Goods back; or
    • The day on which you inform Us (supplying evidence) that you have sent the Goods back (if this is earlier than the day under sub-Clause 13.9.1); or
    • If We have not yet provided an Order Confirmation or have not yet dispatched the Goods, the day on which you inform Us that you wish to cancel the Contract.
  • Refunds under this Clause 13 may be subject to deductions in the following circumstances:
    • Refunds may be reduced for any diminished value in the Goods resulting from your excessive handling of them (e.g. no more than would be permitted in a shop). Please note that if We issue a refund before We have received the Goods and have had a chance to inspect them, We may subsequently charge you an appropriate sum if We find that the Goods have been handled excessively.
    • For our customers in the European Union, standard delivery charges will be reimbursed in full as part of your refund. Please note, however, that We cannot reimburse for premium delivery or for delivery costs to outside the European Union.
  • Refunds under this Clause 13 will be made using the same payment method that you used when ordering the Goods.
  1. Gift Cards
    • In order to purchase a Gift Card, you will need to register an account with us through Our Site.
    • Gift Cards ordered through Our Site will be delivered automatically by post or electronic means according to your specifications at the time of order. Our Gift Cards include unique numbers.
    • Our Gift Cards must be redeemed on Our Site, as full or part payment of products from Our Site. A Gift Card cannot be used to purchase a further Gift Card.
    • When ordering a Gift Card, you should ensure you enter the recipient’s postal or email address correctly. We cannot be held responsible if the address is entered incorrectly and someone other than the intended recipient uses the Gift Card.
    • Offers and promotions (including gifts with purchase and discounts) do not apply when purchasing gift vouchers.
    • All Gift Cards are dated and expire 2 years from the date of issue.
    • Gift Cards cannot be exchanged for cash.
    • Gift Cards may only be redeemed against products purchased in the same currency as the Gift Card.
    • Where Goods purchased online with a Gift Card are returned, monies owing will be refunded by a Gift Card.
    • We are not responsible if a Gift Card is lost, stolen, destroyed, expired or used without permission and the decision to provide a replacement will be at our discretion in these circumstances except in accordance with your legal rights.
  2. Our Liability to Consumers
    • We will be responsible for any foreseeable loss or damage that you may suffer as a result of Our breach of these Terms and Conditions (or the Contract) or as a result of Our negligence. Loss or damage is foreseeable if it is an obvious consequence of Our breach or negligence or if it is contemplated by you and Us when the Contract is created.  We will not be responsible for any loss or damage that is not foreseeable.
    • We only supply goods on Our Site for domestic and private use by consumers. We make no warranty or representation that the Goods are fit for commercial, business or industrial use of any kind (including resale).  We will not be liable to you for any loss of profit, loss of business, interruption to business, or for any loss of business opportunity.
    • Nothing in these Terms and Conditions seeks to limit or exclude Our liability for death or personal injury caused by Our negligence (including that of Our employees, agents or sub-contractors); or for fraud or fraudulent misrepresentation.
    • Nothing in these Terms and Conditions seeks to exclude or limit your legal rights as a consumer. For more details of your legal rights, please refer to your local Citizens Advice Bureau or Trading Standards Office.

 

  1. Events Outside of Our Control (Force Majeure)
    • We will not be liable for any failure or delay in performing Our obligations where that failure or delay results from any cause that is beyond Our reasonable control. Such causes include, but are not limited to: power failure, internet service provider failure, strikes, lock-outs or other industrial action by third parties, riots and other civil unrest, fire, explosion, flood, storms, earthquakes, subsidence, acts of terrorism (threatened or actual), acts of war (declared, undeclared, threatened, actual or preparations for war), epidemic or other natural disaster, or any other event that is beyond Our reasonable control.
    • If any event described under this Clause 16 occurs that is likely to adversely affect Our performance of any of Our obligations under these Terms and Conditions:
      • We will inform you as soon as is reasonably possible;
      • We will take all reasonable steps to minimise the delay;
      • To the extent that we cannot minimise the delay, Our affected obligations under these Terms and Conditions (and therefore the Contract) will be suspended and any time limits that We are bound by will be extended accordingly;
      • We will inform you when the event outside of Our control is over and provide details of any new dates, times or availability of Goods as necessary;
      • If the event outside of Our control continues for more than 30 days, We will cancel the Contract and inform you of the cancellation. Any refunds due to you as a result of that cancellation will be paid to you as soon as is reasonably possible and in any event within 30 days of the date on which the Contract is cancelled;

If an event outside of Our control occurs and continues for more than 30 days and you wish to cancel the Contract as a result, you may do so.  Any refunds due to you as a result of such cancellation will be paid to you as soon as is reasonably possible and in any event within 30 days of the date on which the Contract is cancelled.

 

  1. Communication and Contact Details
    • If you wish to contact Us with general questions or complaints, or matters relating to the Goods, your Order or cancellations, you may contact Us by telephone at +44(0)207 307 0510, by email at orders@albartross.com, or by post at 3rd Floor 152 Buckingham Palace Road, London SW1W 9TR.

 

  1. Complaints and Feedback
    • We welcome feedback from Our customers and, whilst We always use all reasonable endeavours to ensure that your experience as a customer of Ours is a positive one, We nevertheless want to hear from you if you have any cause for complaint.
    • If you have a complaint about any aspect of your dealings with Us, please contact Us using the any of the contact details at Clause 16.1.

 

  1. Other Important Terms
    • We may transfer Our obligations and rights under these Terms and Conditions (and under the Contract, as applicable) to a third party (this may happen, for example, if We sell Our business). If this occurs, you will be informed by Us in writing.  Your rights under these Terms and Conditions will not be affected and Our obligations under these Terms and Conditions will be transferred to the third party who will remain bound by them.
    • You may not transfer your obligations and rights under these Terms and Conditions (and under the Contract, as applicable) without Our express written permission.
    • The Contract is between you and Us. It is not intended to benefit any other person or third party in any way and no such person or party will be entitled to enforce any provision of these Terms and Conditions.
    • If any of the provisions of these Terms and Conditions are found to be unlawful, invalid or otherwise unenforceable by any court or other authority, that / those provision(s) shall be deemed severed from the remainder of these Terms and Conditions. The remainder of these Terms and Conditions shall be valid and enforceable.
    • No failure or delay by Us in exercising any of Our rights under these Terms and Conditions means that We have waived that right, and no waiver by Us of a breach of any provision of these Terms and Conditions means that We will waive any subsequent breach of the same or any other provision.
    • We may revise these Terms and Conditions from time to time. If We change these Terms and Conditions as they relate to your Order, We will give you reasonable advance notice of the changes and provide details of how to cancel if you are not happy with them.  If you do opt to cancel, you must return any affected Goods you have already received and we will arrange for a full refund (including delivery charges) which will be paid within 14 days of your cancellation and receiving any returned Goods.

 

  1. Law and Jurisdiction
    • These Terms and Conditions, and the relationship between you and Us (whether contractual or otherwise) shall be governed by, and construed in accordance with, English law.
    • We both agree to the exclusive jurisdiction of the courts of England and Wales.

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