RETURNS & EXCHANGES
RETURNS POLICY
You can return your items within 28 days of receipt of your order items.
We ask that all items are returned clean, unworn and with all their tags on. Please also return items in their original box as this is part of the product, with another solid box around it, preferably the original outer packaging.
We can only refund items returned to us in a resaleable condition.
Frequently Asked Questions
HOW DO I FIND MY ORDER NUMBER?
Your order number is in the subject line of all emails you have received from us to date, it will look like this: WEBUS12345
ARE THERE ANY CHARGES FOR RETURN?
- Prepaid returns labels are not available for Canadian orders, therefore the shipping cost for goods to be returned will be the responsibility of the customer.
- Original shipping charges are non-refundable as standard.
CAN I EXCHANGE FOR A DIFFERENT SIZE?
- Yes, if you would like to exchange for an alternative size in the same product, this is available through our returns process.
HOW WILL I RECEIVE MY REFUND?
During the return procedure, you'll have the choice of how you'd like your refund to be processed. You can opt for either:
- A store credit, which can be applied to any future purchases
- A refund to your original payment method (minus administration fee)
- Exchange your product for an alternative size
HOW SOON WILL I GET MY REFUND?
- We will let you know when we receive your returned goods and process your return.
- Then issue a refund by the same payment method as your order.
- We will aim to process refunds within 10 business days.
Still Need Help?
If you cannot process your return online then you can contact us at customerservice@albartross.com
Please note: The fastest way to process your refund is online.
