FAQs
Find answers to the most frequently asked questions, if you have an enquiry not found in the questions below, please contact our customer services.
Delivery & Shipping
Do I get free shipping?
UK
We offer free standard delivery on all UK orders
USA
We offer free standard shipping to the USA on orders over $120
Otherwise, standard shipping to US starts at $10. Shipping to Canada is $20. Other regions will be calculated at checkout.
To ensure there are no nasty surprises on delivery we also cover any import duties related to your order.
What shipping options are available?
SHIPPING COST:
UK
Shipping is free for all UK orders
USA
We offer free standard delivery to the USA on orders over $120.
For all orders under $120 a flat fee of $10 is charged.
Canada
We charge a flat fee of $20 for all orders to Canada - this includes all sales taxes
Europe
We offer free standard delivery to Europe on orders over £125.
For all orders under £125 a flat fee of £24.99 is charged.
Australia
Standard delivery to Australia is £15 on all orders
All other regions
Standard international shipping is charged at £34.99 for small orders and £70 for orders containing multiple items.
To ensure there are no nasty surprises on delivery we also cover any import duties related to your order.
SHIPPING TIME:
UK & EU
orders are generally delivered between 3 to 7 business days using our standard shipping.
USA & Canada
Orders are generally delivered between 5 to 12 business days using our standard shipping.
Australia & International
Orders are generally delivered between 7 to 12 business days using our standard shipping.
What countries do you ship to
We ship to the following destinations:
- UK
- USA
- Canada
- Australia
- Europe
- Hong Kong
- Japan
- Malaysia
- New Zealand
- Singapore
- UAE
- Qatar
- South Korea
How do I return or exchange an order?
Please visit our ONLINE RETURNS PORTAL for more information on returns.
This includes:
- Our returns & exchanges policy
- How to process your return or exchange online
- Refund process and timings
ORDERS
Can I track my order?
It’s always nice to know when your order is on its way, so once we have dispatched your package we will send you an email with tracking information so that you can follow its progress from us to you.
If you're having trouble tracking your order, don't hesitate to drop us a line at customerservice@albartross.com
What payment methods can I use?
We accept the following payment options:
- Visa, Mastercard, American Express, Visa Electron, Maestro.
- PayPal
- Amazon Pay
- Apple Pay
- Google Pay
- Shop Pay
- RA Gift Card
PRE-ORDERS
What is Purple Dot?
Purple Dot are our partner for special Pre-order product drops.
When you checkout with Purple Dot you'll be added to a waitlist and be the first to get the new product when it arrives. We'll keep you in the loop the whole time.
Can I cancel a pre-order?
Yes, of course. Pre-orders can be cancelled free of charge, before they are shipped, by clicking the link in your order confirmation email or visit MANAGE PRE-ORDERS
Why is the pre-order checkout different?
When you pre-order via Purple Dot they will take the payment on our behalf, therefore the checkout has a different look. However, all discount codes are still valid but please get in touch if you have any issues.
Note: Pre-order checkouts via Purple Dot cannot be combined with other items, so please order separately.
Product
How do I find the right size and fit?
Our shoes are available in full sizes only. If you are a size in-between, we suggest you order the smaller size for men and women’s styles as our shoes run slightly large.
If in doubt we suggest you follow the measuring guide on our size chart page.
If you have any queries regarding sizing, reach out to one of our fit specialists at customerservice@albartross.com or speak to us on online chat for some personalized advice.
How do I care for my golf shoes?
Royal Albartross footwear is made of the highest-grade European leather and suede. We recommend the following as guide to care for and prolong the life of your shoes.
After each round of golf, use a firm bristled brush to dislodge any dirt from the shoe soles.
Use a suede brush to remove any dry dirt from the suede. Then use a damp cloth on the leathers or mesh materials.
Protect and nourish the leather by regularly using a natural shoe cream and polish.
Use a protective suede spray on the suede areas of the shoe
Store your shoes in a well ventilated, dry place without contact to direct sources of heat, water, grease or sunlight.
If wet, remove the insoles and leave to dry naturally. In most cases our insoles are removable.
Play well!
Why is the pre-order checkout different?
When you pre-order via Purple Dot they will take the payment on our behalf, therefore the checkout has a different look. However, all discount codes are still valid but please get in touch if you have any issues.
Note: Pre-order checkouts via Purple Dot cannot be combined with other items, so please order separately.
